Most helpful review
New Reviewer

Terrible service; repairman caused MORE damage, ridiculous prices

Had a leaking water heater and old water softener ... Bonfe came, confirmed the leak, and offered to replace both on the spot for $7K. When I told them it was too expensive, the service man said he wanted to "run a test." When he abruptly left (after I said I would not pay their fee), the hot water heater started spurting water all over - flooding my lower level. I called Bonfe asking for help and they told me to "get another person to bid on the project." No help. MAJOR RIPOFF

User's recommendation: Don't do business with them. RIPOFF.

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ID
#3609695 Review #3609695 is a subjective opinion of poster.
Location
Eden Prairie, Minnesota

Very expensive. Poor customer service. Take advantage of the elderly and women.

Charged me $400.00 to install a light that cost 59.00 at Menards. Took them less that 15 minutes. I am an older single woman. I felt I was taken advantage of.
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ID
#3356329 Review #3356329 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

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Verified Reviewer
New Reviewer
Ive used Bonfe for decades. They have gone downhill. Waited most of the day for my furnace tune up. They never showed and never called. I called them. They told me they had a furnace out emergency so they canceled me and she didnt know why they never called me. I...
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ID
#3096731 Review #3096731 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Cons
  • Charge 2-3 times what other charge
  • Pricing and sales pressure
  • No one showing up
Preferred solution
Apology

AC Repair

RIPOFF..!! Dispatch said they dont charge more on Saturdays but I was charged over $700.00 for a simple repair that took 30 minutes..!!!

User's recommendation: Stay away.

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ID
#2710255 Review #2710255 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

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Verified Reviewer
New Reviewer

Might be charged for unnecessary work.

Unnecessary charges. Bonfe came to do a seasonal system check on furnace, water heater and air conditioner. I was told the water heater was leaking gas and that the air conditioner was in need of Freon all for a grand total of $764. CenterPoint Energy came out to check and was told there was no gas leak in the water heater and the air conditioner was not in need of Freon. CenterPoint did a system check on the air conditioner for $75. $$75

User's recommendation: Just be careful of extra charges, Bonfe seems to want to add unexpected charges.

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ID
#2558428 Review #2558428 is a subjective opinion of poster.
Location
Eden Prairie, Minnesota
Pros
  • Fast response
  • Friendly guys that came to do checkup
  • Prompt

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Verified Reviewer
New Reviewer
BUYER BEWARE. DONT LET THEM IN YOUR HOUSE. I recently called Bonfe to replace an old, leaky water heater. They wouldnt give me a quote over the phone and told me they had to come out to assess the problem. It did need replacement and I was given a price which seemed...
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ID
#2422446 Review #2422446 is a subjective opinion of poster.
Location
South Saint Paul, Minnesota
Pros
  • Work was completed
  • Fast response
Cons
  • Pricing and sales pressure
  • Bullshit excuses when asking for billing information
  • Charge 2-3 times what other charge
Loss
$1500

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Verified Reviewer
New Reviewer

Service check up

I had it scheduled for a service check up for(11/10/20) a month ago. I stayed home waiting for them to come, and they never showed up. I called the customer service, and they say they had canceled due to emergency. But they never call me to let me know. Now I have to wait another month before they can come out. The thing is that I'm enrolled in a monthly plan, so they are getting their money no matter what. I understand an emergency happened but if they can not come one day then please come the next day don't me the customer wait another month. I also have a newborn baby at home, we want to make sure everything is running good.
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ID
#2276254 Review #2276254 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Preferred solution
Getting the service as soon as possible, already lost a day of work waiting for the service
New Reviewer
Caution advised!!! Read this whole review of interested in what you might get yourself into. I have never written an online review before, but felt the need to warn others of this company. A job with them started with a corroded bathtub drain causing backup into the...
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ID
#2252414 Review #2252414 is a subjective opinion of poster.
Location
South Saint Paul, Minnesota

No show.

They were supposed to do an air conditioner tuneup sometime after 12 noon. They would not make an appointment. We stayed home all day and waited. Got a phone call from them. The phone only range twice.they left a message for me to call back as they had a tech available. Now it is 5:15 p.m. I called back immediately. Only got a recording.hung up and checked reviews. I was surprised at what was said about them by other customers. Thank you to all who opened my eyes to this company. They will get no jobs at this home. By the way, no one bothered to call me back.

User's recommendation: Check the reviews make your own judgement.

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ID
#1926481 Review #1926481 is a subjective opinion of poster.
Location
South Saint Paul, Minnesota
Preferred solution
Don`t bother

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New Reviewer

I will not recommend Bonfe nor will I ever call them again.

I had a relatively easy repair to be made to a toilet but was under pressure to get it done. The price was at least double what would have been fair.
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ID
#1757806 Review #1757806 is a subjective opinion of poster.
Location
South Saint Paul, Minnesota
Cons
  • Charge 2-3 times what other charge
Reason of review
Pricing issue
Loss
$200
Preferred solution
Price reduction
New Reviewer

They are not 24 hour

I called and they couldn't help me tonight. Not worth the ads I see.
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ID
#1750884 Review #1750884 is a subjective opinion of poster.
Cons
  • Not worth their ads
Reason of review
Not as described/ advertised
Preferred solution
complain on line

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Verified Reviewer
New Reviewer
Bonfe - Don't waste your time. They will try and rip you off.
Bonfe - Don't waste your time. They will try and rip you off.
The motor on the draft inducer seized. I diagnosed it and told them the part that I needed in the hope they would be able to bring one when they came out. I was already feeling sceptical when they told me that they don't provide an hourly rate, they only quote by the...
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ID
#1736105 Review #1736105 is a subjective opinion of poster.
Service
Bonfe Repair
Reason of review
Attempted price gouging
Preferred solution
Let the company propose a solution
New Reviewer

Overpriced, unnecessary recommendation

Follow up on maintenance service- 0 Appt. delayed Recommended work that wasn’t necessary. Pricing was extremely high. Broke damper for whole house humidifier. Even absurdly expensive to cancel annual service. Never again.
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ID
#1661455 Review #1661455 is a subjective opinion of poster.
Product
Bryant Furnace
Cons
  • Pricing and sales pressure
Reason of review
Overpriced, unnecessary recommendations, broken damper
Loss
$100
Preferred solution
Cancel annual service contract
New Reviewer

Treat you like crap

Asked to talk to someone over the phone about problem. Drones that answer the phone say the only people that will talk to you have to come out to job site at a cost of $89.95 No customer service whatsoever!!! Obviously they are big enough to *** enough customers away!!! Good for you guys
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ID
#1621924 Review #1621924 is a subjective opinion of poster.
Location
New Brighton, Minnesota
Service
Bonfe Customer Care
Reason of review
Poor customer service

Unfair discrimination against renters

They discriminate against renters wont do repairs or even come out for heating and air conditioning my husband and i are senior citizens worked our whole lives choose to rent have a great landlord who is willing to pay the bill but still a no go whats wrong with people? Renters are decent people too!
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ID
#1608066 Review #1608066 is a subjective opinion of poster.
Location
Saint Paul, Minnesota
Don’t call or use Bonfe’. As a business owner/ service provider, I consider myself to be fair and to even provide the benefit of the doubt where warranted; however, Bonfe’ let me down in ways that were surprising and hard to believe. My experience with this service...
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ID
#1533854 Review #1533854 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

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